Stitchwork1. About these terms
These Terms of Use govern your use of Stitchwork: Cozy Embroidery and its related website and services, operated by Owl Media and Design, LLC (“we,” “us,” or “our”). By using the service after these terms take effect, you agree to them. If you do not agree, do not use the service.
Our Privacy Policy explains how personal information is handled. Agreement to these terms does not replace a separate consent required for advertising, tracking, or other optional processing.
2. Eligibility and account access
Stitchwork is a general-audience game. It is not directed at children under 13.
You must have the legal capacity to agree to these terms. If you are under the age at which you can agree to them where you live, a parent or legal guardian must review and agree to these terms for you, and must approve any purchases.
Stitchwork creates a guest account the first time you open it. A guest account lives on one device: if you delete the app or lose the device, the account and its progress may be lost. You may use Sign in with Apple to back up your progress and restore it on another device. Keep your device and account secure, and do not impersonate others or use someone else’s account without permission. Apple’s authentication service is also subject to Apple’s terms.
Your display name can appear on leaderboards. Do not use a name that is offensive, impersonates someone, or infringes anyone’s rights. We may change or remove a name that does.
3. Permission to play
We give you a limited, personal, non-exclusive, non-transferable permission to use the game for lawful, non-commercial entertainment, subject to these terms and applicable app-store rules. This permission does not transfer ownership of the game or its content.
The game’s software, artwork, supplied patterns, interface, branding, and other content belong to us or our licensors and are protected by applicable intellectual-property laws. You retain any rights you have in original content you create. Playing the game does not give you rights to resell our assets or use third-party content without permission.
4. Fair and lawful use
Do not use the service to break the law, infringe another person’s rights, distribute harmful content, or interfere with others’ access. Do not cheat, exploit bugs to obtain purchases or rewards, bypass access or payment controls, use stolen payment methods, or disrupt the service.
Do not copy, redistribute, reverse engineer, or modify the software except where expressly allowed by us or by law. These restrictions do not limit rights that applicable law makes non-waivable.
5. Purchases and payments
All purchases are made through Apple’s App Store using your Apple Account, at the price shown before you confirm, plus any taxes Apple applies. Apple processes the payment; we never receive your card details. RevenueCat helps us validate purchases and keep track of what you have bought. Stitchwork sells no subscriptions, and nothing renews.
- Stitchwork Pro is a one-time purchase. At the time of these terms it unlocks every pattern at every size, removes the limits on how many pieces you can start, removes the optional ads, and adds Pro-only needles, threads, fabrics and frames, share-card colours, and stitch-along videos.
- How long Pro lasts: when we describe Pro as a one-time purchase, as “yours for good”, as “forever”, or as “lifetime”, we mean for as long as we offer and support Stitchwork. It does not mean your lifetime, the lifetime of your device, or a fixed number of years, and it is not a promise that the game or its online services will be operated forever. Pro does not expire, and we will not turn it into a subscription or move features that were part of Pro when you bought it behind a new paywall for you. We may add new features later that are sold separately.
- Button packs are consumable purchases of the in-game currency. Once the buttons are added to your account the purchase is complete. Buttons are added after the App Store confirms payment, which is usually immediate but can occasionally take a little while.
- Restoring: Pro belongs to the Apple Account that bought it and can be restored at no cost with “Restore purchases” in the Shop or on the My Account screen, for as long as Stitchwork is available on the App Store. Buttons, and items bought with buttons, are stored on your Stitchwork account and are not restored by the App Store.
- Refunds are handled by Apple under Apple’s policies: request one at reportaproblem.apple.com. Except where the law gives you a right we cannot exclude, purchases are final. If Apple refunds a purchase, we may remove what that purchase gave you. These terms do not take away mandatory refund, withdrawal, or other consumer rights.
We may change prices, what items cost in buttons, and which items are available. Changes do not reduce what a purchase you have already made gives you, except as described in section 8.
6. Buttons, rewards, and virtual items
Buttons, stars, rewards, themed sets and other in-game items are virtual items. You earn buttons by playing and can buy them in packs, and you spend them in the Shop. We grant you a limited, personal, non-transferable licence to use virtual items inside Stitchwork. They have no cash value, are not a bank balance, and cannot be sold, traded, transferred to another account, or redeemed for money, goods or services, unless applicable law requires otherwise.
Themed sets are sold only as a complete set. Some items are earned, not sold, and are given when you meet the condition shown in the game.
Inviting friends. Every account has an invite code. When someone new to Stitchwork enters your code and finishes their first piece, you receive the invite rewards shown in the game at that time, and they receive a smaller gift. A code can be entered once per person, only on a new account, and you cannot use your own. The number of invites that earn buttons is limited, as shown in the game. You may not earn invite rewards by inviting yourself, for example with extra accounts, reinstalls, or devices you control, or by posting codes as spam. We may change or end the invite programme; rewards already given stay yours.
We may correct errors, fraudulent balances, or rewards obtained through abuse. Any change affecting paid content remains subject to applicable consumer protections and the terms presented at purchase.
7. Advertising and third-party services
The free version of Stitchwork offers optional rewarded video ads, provided by Google AdMob: when you have used your free pieces, you can choose to watch an ad to unlock another. Stitchwork does not show banner ads or ads that interrupt play, and players with Stitchwork Pro are not shown ads. A reward depends on an ad being available and watched to the end.
The game also uses Sign in with Apple, RevenueCat, and Meta’s SDK, which measures how our advertising on Facebook and Instagram performs. Our Privacy Policy describes their roles and your privacy choices.
Ads and external links may lead to third-party products or websites with separate terms and privacy policies. An ad is not an endorsement or guarantee from us. We are not responsible for third-party products to the extent permitted by law, but this does not exclude responsibilities we cannot lawfully limit.
8. Updates, availability, and progress
We may update the game, adjust features, perform maintenance, or discontinue parts of the service. Compatibility, online features, and third-party services can change. We will provide notices and remedies for material changes where required by law.
Progress may depend on local device storage, account access, or synchronization features. Uninstalling the game, losing a device, or using a different account can affect available progress. We cannot guarantee uninterrupted operation or recovery of every saved item, without limiting any legal obligations we have.
9. Ending use and account restrictions
You may stop using the service at any time. You can delete your account from the My Account screen in the game. Deletion is permanent: your buttons, unlocked items, gallery, times, and leaderboard scores are erased and cannot be restored. Pieces made in Free Draw stay on your device. Stitchwork Pro belongs to your Apple Account, so you can restore it afterwards. Other privacy requests are explained in the Privacy Policy.
We may restrict or suspend access when reasonably necessary to address a material breach, fraud, security risks, unlawful activity, or a legal requirement. Where appropriate and legally required, we will explain the reason and allow an opportunity to resolve the issue. Restrictions and termination remain subject to applicable consumer rights.
10. Service limitations and your legal rights
We aim to provide an enjoyable, reliable game, but cannot promise it will always be available, error-free, or compatible with every device. To the extent permitted by law, the service is provided on an “as available” basis and we exclude warranties that are not expressly stated here.
To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable, losses caused by your misuse, or business losses arising from personal entertainment use. Nothing in these terms excludes or limits liability for fraud, intentional misconduct, gross negligence where it cannot be limited, or any other liability that cannot lawfully be excluded. Your mandatory consumer rights, including remedies for defective digital content, remain unaffected.
11. Questions and disputes
Please contact us first so we can try to resolve a concern. These terms do not require mandatory arbitration or a class-action waiver. Any non-waivable rights to use your local courts, regulatory complaint procedures, or consumer remedies remain available.
These terms are governed by the laws of Texas, United States, except where mandatory law provides otherwise. If you are a consumer elsewhere, you retain the non-waivable protections of the laws that apply to you. This provision does not remove a right to bring a claim in your local courts where the law provides that right.
12. Changes to these terms
We may revise these terms when the service or legal requirements change. We will update the revision date and provide additional notice of material changes where required. Changes will not retroactively take away accrued rights, and we will request renewed agreement where the law requires it.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent legally possible. Failure to enforce a provision on one occasion does not waive the right to enforce it later.
13. Contact
Owl Media and Design, LLC
Operator of Stitchwork: Cozy Embroidery
Help with the game: [email protected] or the Support page
Privacy requests: [email protected]
Business location: Texas, United States.