Privacy Policy

1. Who we are and what this covers

Owl Media and Design, LLC (“we,” “us,” or “our”) operates Stitchwork: Cozy Embroidery. This Privacy Policy describes how personal information is handled in connection with our mobile game, related purchases, support, and this website.

We are responsible for the personal information we process for these purposes. Some service providers also process information for their own purposes under their own privacy notices. The services used can vary with your device, the features you use, and your privacy choices.

2. Information we handle

• Player and sign-in information: Stitchwork creates a guest account the first time you open it, with a player identifier and a display name. No email address or password is needed. If you choose Sign in with Apple, Apple gives us an identifier for your account and, if you share it, your name, which becomes your display name. The app does not ask Apple for your email address. We do not receive your Apple Account password.
• Gameplay information: game progress, completed patterns, times, scores, stars, in-game buttons, unlocked items, settings, and purchase entitlements. Your display name, scores and times can appear on leaderboards that other players see. Pieces you make in Free Draw are stored on your device and are not uploaded.
• Invitations: each account has an invite code. If you enter a friend’s code, we record which account invited yours so that both rewards can be given.
• Purchases: products purchased, transaction or receipt identifiers, purchase dates, and information needed to validate a purchase or restore access. Payments are made through Apple’s App Store; we never receive your card or billing details.
• Device, usage, and advertising information: IP address, device and operating-system information, app version, identifiers including the advertising identifier where you have allowed it, approximate location inferred from IP address, app interactions, ad views or clicks, and diagnostic or performance information.
• Support messages: contact details and any information you choose to send when asking for help. Please do not send passwords or full payment-card details.

Information comes from you, your device and use of the game, and the sign-in, purchase, and advertising providers described below.

3. Why we use information

We use information to operate the game, recognize players, maintain progress and entitlements, process and verify purchases, give invite rewards, respond to support requests, fix errors, protect against fraud, and meet legal obligations.

We also use advertising and measurement services to show optional rewarded ads in the game, and to measure how our own advertising on other platforms performs: for example, whether someone who saw a Stitchwork ad on Instagram or Facebook went on to install the game or make a purchase. Personalization and cross-app tracking depend on applicable law, device permissions, and the choices available in the relevant consent flow.

4. Services we use

Apple or another applicable app store also processes purchases made through its platform under its own terms and privacy notice. Additional service providers, if introduced, must be reflected in our disclosures before the relevant new processing begins.

5. When information is shared

We share relevant information with providers supporting authentication, hosting, purchases, advertising, measurement, and support. A provider may act on our instructions or have independent responsibilities for some processing, such as payment compliance or advertising services.

We may also disclose information when required by law, to protect users and the service, to investigate fraud, or as part of a merger, acquisition, or asset transfer subject to applicable protections. Advertising disclosures can qualify as a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money is exchanged for the data. Where those laws apply, the associated opt-out rights apply.

6. Advertising, tracking, and your choices

• Apple tracking permission: Stitchwork asks for permission to track only when you first choose to watch a rewarded ad, never at launch. If you decline, ads can still play, but your device’s advertising identifier is not shared with Google or Meta. You can change your answer at any time: manage app tracking permissions in Settings → Privacy & Security → Tracking. Denying tracking permission restricts tracking covered by Apple’s rules; it does not stop all operational data processing or necessarily remove ads.
• Other device settings: your operating system may offer controls for advertising identifiers and ad personalization. Available settings vary by device and version.
• Consent and privacy options: use any consent or privacy-options controls presented in the app to make or change your choices. Required consent must be obtained before the corresponding optional processing. Consent can be withdrawn without affecting processing lawfully carried out before withdrawal.
• Provider controls: Google and Meta offer their own account-level advertising settings. These controls may not cover every data use by our app or other providers.
• Deleting your account: in the game, open My Account and choose Delete account. This erases your account and the information saved on our server straight away. Stitchwork Pro belongs to your Apple Account, so it can be restored afterwards. Deleting the app alone does not delete a server account.
• Avoiding ads altogether: rewarded ads are always optional, and Stitchwork Pro removes them.

Accepting our Terms of Use is not consent to personalized advertising or cross-app tracking. Requests to access or delete information, or to opt out of covered sale, sharing, or targeted advertising, can be made by emailing [email protected].

7. This website

This website presents game information, screenshots, videos, and legal pages. Its current website code does not load AdMob, RevenueCat, or a Meta Pixel. Those app integrations should not be confused with tracking on this website.

Website hosting and delivery providers receive connection information needed to serve pages and files, such as IP address and browser information. Fonts are requested from Google Fonts, which also receives connection information when those requests occur.

8. Retention, security, and international processing

Information is kept for as long as reasonably necessary for the purposes described here, considering account activity, purchase and tax obligations, support needs, fraud prevention, and legal claims. Deletion requests may be subject to limited legal or security exceptions. Backup copies may remain until removed through the relevant backup cycle.

We use reasonable safeguards appropriate to the information and risks. No system or method of transmission can be guaranteed completely secure.

Our providers may process information in countries other than yours. Where applicable law requires safeguards for international transfers, the appropriate legal transfer mechanism and protections must apply. You may request more information about relevant safeguards through our privacy contact.

9. Your privacy rights

Depending on your location and the law that applies, you may have rights to access or obtain a copy of your information, correct it, delete it, restrict or object to processing, withdraw consent, and receive certain information in a portable form. You may also have rights to opt out of covered targeted advertising, sale, or sharing; appeal a denied request; and complain to a privacy regulator.

Where European or UK data-protection law applies, relevant legal bases may include providing the service under a contract, legitimate interests such as security and service improvement, compliance with legal obligations, and consent for processing that requires it. The appropriate basis depends on the particular activity; consent is not replaced by legitimate interests where consent is required.

Where applicable US state privacy laws apply, eligible consumers may exercise the rights those laws provide without unlawful discrimination. An authorized agent may act on your behalf where permitted. We may need proportionate information to verify a request and will respond within the applicable legal period. Device-level tracking choices do not necessarily exercise every legal privacy right.

10. Children’s privacy

Stitchwork is a general-audience game. It is not directed at children under 13, and we do not knowingly collect personal information from children under 13 or knowingly allow it to be used for advertising.

If you are a parent or guardian and believe your child under 13 has given us personal information, email [email protected] and we will delete it. You can also delete an account yourself at any time from My Account in the game. We may need to confirm that a request comes from the child’s parent or guardian before acting on it. Please do not send a child’s identity documents in an initial email.

Where the law sets a higher age for consenting to data processing or advertising, such as 16 in parts of Europe, a parent or guardian should decide about tracking permission and optional ads for younger players.

11. Changes to this policy

We may update this policy to reflect changes in the game, our services, or legal requirements. The date at the top will identify the latest revision. For material changes, we will provide additional notice or obtain consent where required.

12. Contact and privacy requests

Owl Media and Design, LLC
Operator of Stitchwork: Cozy Embroidery

Privacy requests: [email protected]
Help with the game: [email protected] or the Support page
Business location: Texas, United States.

For a privacy request, include the request type and enough information to identify the relevant player account or purchase, without sending passwords or complete payment-card details.